🌸 Have a question? We're here to help.
What is your return policy?
Returns accepted within 7 days of delivery. Items must be unused, undamaged, and in original packaging. Return shipping is the customer's responsibility.
What is your exchange policy?
We don't offer direct exchanges. If you want a different item, please return your original order and place a new one.
How long does shipping take?
Orders are processed within 1-7 business days. Delivery to the United States takes 10-20 business days.
Do you ship worldwide?
Currently, we only ship to the United States.
How can I track my order?
You'll receive a tracking email once your order ships.
Will my item look the same as the photo?
Natural stones vary in color, shape, and size. Each piece is unique—just like yours will be.
Are your crystals natural?
Yes, 100% natural. Ice cracks and inclusions are natural features, not defects.
Where are your products from?
Sourced from Brazil, Uruguay, Madagascar, and other fine mineral regions.
How do I care for my crystal?
Avoid direct sunlight and harsh chemicals. Dust with a soft, dry cloth.
Still have questions?
Email us at papadoll101@gmail.com — we usually reply within 1-2 business days.